About Victoria Kenward

Vicki is Haley's queen of shareworthy service. She is 100% committed to making everything they do a WOW for our clients. She's also a tech wiz and process guru who is responsible for some of Haley's most innovative web applications, including HaleyMail, our Job Board software and Haley's Talent Showcase product. With her degree in Information Systems and leadership training from Xerox, Vicki's systematic approach to work and amazing attention to detail are a perfect compliment to the rest of Haley's teams more creative approach.

 

How Can You Use Customer Service to Fuel Your Staffing Firm’s Recovery?

  By Victoria Kenward  |    Wed Sep 30, 2020

Category: Expert Advice, Technology

Making more sales calls. Expanding service offerings. Exploring new niches. Lowering overhead. When you think of all the things your staffing firm can and should be doing to make it through this downturn, does “improving customer service” even break the top 10? It should! Here are 3 ways Shareworthy Service can make a...

Need Help Resolving Service Issues? Channel Your Inner Toddler

  By Victoria Kenward  |    Mon Apr 13, 2020

Category: Expert Advice, Technology

"Why do people get sick?" "Why do I have to eat vegetables?"

Sheldon, Amy and Customer Service Communication

  By Victoria Kenward  |    Wed Sep 25, 2019

Category: Expert Advice, Productivity

Yes, there’s a connection here (I’ll explain in just a minute). If a client, candidate or even an internal employee has an issue, problem, complaint – anything that impairs their experience with your staffing or recruiting firm – wouldn’t you like to know, so you could fix it before it festers...

In Staffing Customer Service, Little Words Mean a Lot

  By Victoria Kenward  |    Mon Oct 15, 2018

Category: Expert Advice

“No problem.” “My pleasure!” Which of these simple phrases would you rather hear? The difference is subtle, but definite. Both let the customer know that the speaker (i.e., a staffing firm employee) will help them with their request. The first phrase, however, includes the word “problem,” which has a negative connotation...

In Staffing Customer Service, Little Words Mean a Lot

  By Victoria Kenward  |    Mon Oct 15, 2018

Category: Expert Advice

“No problem.” “My pleasure!” Which of these simple phrases would you rather hear? The difference is subtle, but definite. Both let the customer know that the speaker (i.e., a staffing firm employee) will help them with their request. The first phrase, however, includes the word “problem,” which has a negative connotation...

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