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Articles by Victoria Kenward

Vicki is Haley's queen of shareworthy service. She is 100% committed to making everything they do a WOW for our clients. She's also a tech wiz and process guru who is responsible for some of Haley's most innovative web applications, including HaleyMail, our Job Board software and Haley's Talent Showcase product. With her degree in Information Systems and leadership training from Xerox, Vicki's systematic approach to work and amazing attention to detail are a perfect compliment to the rest of Haley's teams more creative approach.

SMART IDEAS Summit 3

Published: Sep 11, 2023 2:26 PM
By David Searns, Victoria Kenward | Viewed: 1993
Category: Education | Tags: Marketing, Staffing, Sales

SMART IDEAS Summit 3 from the smartest minds in staffing Tuesday, September 12th 9 a. m. – 5 p. m. ET (via Zoom) VIEW AGENDA Watch the SMART IDEAS Summit 3 preview RESERVE YOUR SEAT TODAY...

Using Your Staffing Website to Drive New Sales

Published: Feb 15, 2023 4:41 PM
By Victoria Kenward | Viewed: 2340
Category: Expert Advice, Marketing, Technology | Tags: Candidates, Marketing, Staffing, Clients, Sales, Jobs

When was the last time you looked at your website? Did you take a long, hard look at it? Often, we go through the expense and process of creating a website, we take it live and there it sits. We ...

How Can You Use Customer Service to Fuel Your Staffing Firm’s Recovery?

Published: Sep 30, 2020 2:23 PM
By Victoria Kenward | Viewed: 2552
Category: Expert Advice, Technology | Tags: Recruiting, Marketing, Staffing, Clients, Sales

Making more sales calls. Expanding service offerings. Exploring new niches. Lowering overhead. When you think of all the things your staffing firm can and should be doing to make it through this downt...

Need Help Resolving Service Issues? Channel Your Inner Toddler

Published: Apr 13, 2020 8:01 PM
By Victoria Kenward | Viewed: 2078
Category: Expert Advice, Technology | Tags: Candidates, Leadership, Staffing, Clients

"Why do people get sick?" "Why do I have to eat vegetables?" "Why don't we have wings?" Toddlers ask questions like these all the time. For them, asking "why" stems from their natural curiosity and de...

Sheldon, Amy and Customer Service Communication

Published: Sep 25, 2019 6:50 PM
By Victoria Kenward | Viewed: 1932
Category: Expert Advice, Productivity | Tags: Candidates, Recruiting, Leadership, Staffing, Clients

Yes, there’s a connection here (I’ll explain in just a minute). If a client, candidate or even an internal employee has an issue, problem, complaint – anything that impairs their exp...

In Staffing Customer Service, Little Words Mean a Lot

Published: Oct 15, 2018 8:52 PM
By Victoria Kenward | Viewed: 1820
Category: Expert Advice | Tags: Social Media, Candidates, Recruiting, Leadership, Marketing, Staffing, Clients

“No problem. ” “My pleasure!” Which of these simple phrases would you rather hear? The difference is subtle, but definite. Both let the customer know that the speaker (i. e. , ...

In Staffing Customer Service, Little Words Mean a Lot

Published: Oct 15, 2018 8:53 PM
By Victoria Kenward | Viewed: 1841
Category: Expert Advice | Tags: Social Media, Candidates, Recruiting, Leadership, Marketing, Staffing, Clients

“No problem. ” “My pleasure!” Which of these simple phrases would you rather hear? The difference is subtle, but definite. Both let the customer know that the speaker (i. e. , ...