EMInfo Logo
The Original Resource for the Staffing and Recruiting Industry
Victoria Kenward

Articles by Victoria Kenward

Vicki is Haley's queen of shareworthy service. She is 100% committed to making everything they do a WOW for our clients. She's also a tech wiz and process guru who is responsible for some of Haley's most innovative web applications, including HaleyMail, our Job Board software and Haley's Talent Showcase product. With her degree in Information Systems and leadership training from Xerox, Vicki's systematic approach to work and amazing attention to detail are a perfect compliment to the rest of Haley's teams more creative approach.

SMART IDEAS Summit 3

Published: Sep 11, 2023 2:26 PM
By David Searns, Victoria Kenward  |  Viewed: 2124
Category: Education  |  Tags: Marketing, Staffing, Sales

SMART IDEAS Summit 3 from the smartest minds in staffing Tuesday, September 12th 9 a. m. 5 p. m. ET (via Zoom) VIEW AGENDA Watch the SMART IDEAS Summit 3 preview RESERVE YOUR SEAT TODAY 7 hours. 14 ...

Using Your Staffing Website to Drive New Sales

Published: Feb 15, 2023 4:41 PM
By Victoria Kenward  |  Viewed: 2465
Category: Expert Advice, Marketing, Technology  |  Tags: Candidates, Marketing, Staffing, Clients, Sales, Jobs

When was the last time you looked at your website?Did you take a long, hard look at it? Often, we go through the expense and process of creating a website, we take it live and there it sits. We may po...

How Can You Use Customer Service to Fuel Your Staffing Firm’s Recovery?

Published: Sep 30, 2020 2:23 PM
By Victoria Kenward  |  Viewed: 2697
Category: Expert Advice, Technology  |  Tags: Recruiting, Marketing, Staffing, Clients, Sales

Making more sales calls. Expanding service offerings. Exploring new niches. Lowering overhead. When you think of all the things your staffing firm can and should be doing to make it through this downt...

Need Help Resolving Service Issues? Channel Your Inner Toddler

Published: Apr 13, 2020 8:01 PM
By Victoria Kenward  |  Viewed: 2215
Category: Expert Advice, Technology  |  Tags: Candidates, Leadership, Staffing, Clients

"Why do people get sick?" "Why do I have to eat vegetables?" "Why don't we have wings?" Toddlers ask questions like these all the time. For them, asking "why" stems from their natural curiosity and de...

Sheldon, Amy and Customer Service Communication

Published: Sep 25, 2019 6:50 PM
By Victoria Kenward  |  Viewed: 2016
Category: Expert Advice, Productivity  |  Tags: Candidates, Recruiting, Leadership, Staffing, Clients

Yes, theres a connection here (Ill explain in just a minute). If a client, candidate or even an internal employee has an issue, problem, complaint anything that impairs their experience with your sta...

In Staffing Customer Service, Little Words Mean a Lot

Published: Oct 15, 2018 8:52 PM
By Victoria Kenward  |  Viewed: 1897
Category: Expert Advice  |  Tags: Social Media, Candidates, Recruiting, Leadership, Marketing, Staffing, Clients

No problem. My pleasure! Which of these simple phrases would you rather hear? The difference is subtle, but definite. Both let the customer know that the speaker (i. e. , a staffing firm employee) wi...

In Staffing Customer Service, Little Words Mean a Lot

Published: Oct 15, 2018 8:53 PM
By Victoria Kenward  |  Viewed: 1947
Category: Expert Advice  |  Tags: Social Media, Candidates, Recruiting, Leadership, Marketing, Staffing, Clients

No problem. My pleasure! Which of these simple phrases would you rather hear? The difference is subtle, but definite. Both let the customer know that the speaker (i. e. , a staffing firm employee) wi...

1
FEATURED ARTICLES
Winning Placements with an AI Coach: What Staffing Can Learn
Winning Placements with an AI Coach: What Staffing Can Learn

104 matches, 48 teams from around the world, and 1 champion that will win the 2026 World Cup. In...

By Jennifer Roeslmeier Mikels

June 29, 2026  |  239

Expert Advice

Placeholder Image
Benefits of New Steel Ventures!

Recent initiatives to encourage the reindustrialization of the US include the steel industry. The...

By Judy Collins

June 18, 2026  |  417

Columns, Expert Advice

Secure 6-Figure Deals Now - The Ultimate Guide for Recruiters
Secure 6-Figure Deals Now - The Ultimate Guide for Recruiters

QUESTION: Mike, I would love your advice on this one. I have a great client who used my services...

By Michael Gionta

May 31, 2026  |  601

Columns, Expert Advice, Productivity, Recruiting